In-game redemption catalog

Make it Easy to Reward Your Fans at the Venue

This season, the Cleveland Indians launched a new ‘In-Game Redemption Menu’ to further enhance the customer experience.

With the swipe of a finger, the New In-Game Redemption Menu tool allows gameday employees to easily showcase rewards items available for redemption at the ballpark kiosk(s). Members can now instantly redeem great memorabilia, experiences, or other rewards merchandise live at the game.

The custom POS tracking tool enables employees to quickly look up a member and add the desired items to their account, automatically adjusting points. The inventory manager system allows the Indians to fully track inventory at multiple locations, as well as online sales vs live-in-game sales. The Redemption Menu allows for a seamless member experience at the ballpark, and streamlines reward fulfillment processing for the Indians staff.

In-game redemption catalog design features a responsive mobile-first design
Responsive, mobile-first design, built specifically for tablet use
Quick customer lookup
Quick customer lookup – with ticketing and rewards information
Real-time inventory updates
Real-time inventory updates, and detailed SKU level data
Learn more about this enhanced customer experience!