In-game redemption menu

Make it Easy to Reward Your Fans at the Venue This season, the Cleveland Indians launched a new 'In-Game Redemption Menu' to further enhance the customer experience. With the swipe of a finger, the New In-Game Redemption Menu tool allows gameday employees to easily showcase rewards items available for redemption at the ballpark kiosk(s). Members can now instantly redeem great memorabilia, experiences, or other rewards merchandise live at the game. The custom POS tracking tool

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One of the key success metrics in a loyalty program is the redemption rate. The higher the redemption rate, the healthier the program. There are two distinct behaviors when analyzing member redemption trends: Members either redeem in a spur-of-the-moment or save points and plan ahead. With the new eFan™ Rewards Calendar, program members are now able to see and redeem experiences by date or game day in a calendar view. This new functionality enhances the customer experience and allows members to plan hours, days, weeks or even months in advance.

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eFan™ is breaking new ground with the release of their latest integration feature, Reverse Single Sign-On. Partnering with Cleveland Indians and Tickets.com, eFan™ has streamlined the season ticket renewal process down to just a click of a button.

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